tel: (01228) 549177
Ashlea Veterinary Centre Ltd, Unit 2b Port Road Business Park, Carlisle CA2 7AF Reg no: 4759132
Financial terms and conditions
Estimates will be provided to clients for all proposed treatment. It is not in the interest of either client or the Centre to embark on a course of treatment that is beyond the financial means of the pet owner. With regard to surgical procedures our consent forms make clear to clients that there may be circumstances where the clinical situation necessitates that additional work be undertaken in the course of surgery. However, whenever this would involve a major alteration to the planned procedure, every effort will be made to contact the owner to inform them of the change of plan.
Itemised bills detailing our professional fees, the cost of drugs, consumables and food provided will be provided for all clients at each visit to the Centre.
Payment for all work will be expected at the time the work is performed.
Payment by cash, credit card or debit card is welcomed; however the Centre no longer accepts payment by cheque.
Should an owner have insufficient funds available to cover the cost of consultation and treatment then initial treatment (first aid and pain relief) will be offered but all other prescribed drugs may be withheld until payment is received.
No food will be supplied without full payment at the time of purchase; similarly additional purchases or professional work of whatever nature will be declined while outstanding amounts remain on a client’s account.
Credit will be provided only in exceptional circumstances and then only by direct reference to either of the Directors and upon the signing of a direct debit mandate allowing the Centre to obtain any outstanding monies directly from a nominated bank account. Should amounts remain outstanding at the end of any trading month an invoice will be raised and posted to the client; we reserve the right to levy an administration charge for so doing.
When clients are collecting animals after surgery the pet will not be discharged unless the outstanding account is met in full; in such circumstances an additional charge for boarding will be levied.
Consent for operations or euthanasia etc can only be given by persons over 18 years of age. Clients are asked to recognise that animals must not be dropped off for surgical procedures by children younger than sixteen years of age, even when accompanied by a consent form signed by an older person. Similarly we are unable to discharge an animal post-
Prescription only Medicines
We carry a broad stock of prescription-
Under Royal College of Veterinary Surgeons guidelines we are expected to monitor the condition of all patients on long-
All animals requiring continuing treatment with POM drugs will require a prescription check at the clinic once every three months, a clinical examination for which a fee will be levied. This requirement will extend equally to those of our clients who chose to obtain their prescription medicines elsewhere.
Any prescription provided by the Centre will provide for the supply of sufficient drugs for the immediate treatment of the pet’s condition. In the case of continuing treatment of an on-
Pharmaceutical regulations forbid us from dispensing POM-
We are happy to prescribe POM-
Clients are asked to give staff at the Centre 24 hours notice when re-
Should clients have any cause for complaint we would ask them to take up the matter with a member of staff at the time. Should the member of staff be unable to remedy any perceived problem immediately then they are asked to refer the matter to either of the Directors. Should neither be available at the time then the client will be asked to leave contact details where they may be reached.
Terms of business correct as of Mar 1st 2013
Statement on the General Data Protection Regulations (2018)
From May 2018 the Data Protection Regulations are changing and require businesses to have express permission in order to be able to continue to contact their customers. The Ashlea Veterinary Centre ‘holds data’ on its clients, in that we hold their names, address and contact details, listed on our computers, and we ‘use’ this data in order that we can:
What the new GDPR regulations refer to as ‘legitimate interest’ should allow the Practice to continue to do all of this on its clients. However, for certainty, over the coming months whenever clients attend the clinic they will be asked by our receptionists will ask them to read a note summarising the above and then whether they then understand how we use their data and whether they are content that we continue to do so, in particular to send reminders about vaccinations due and regular treatments to be collected. Their response will be recorded on our computer, and respected when future reminders are prepared from our computer system.
Ask the client to read the Data Consent note
Ask the client if they understand how we use their data
Ask if they are content that we continue to send reminders
Record their consent, or refusal, on the computer