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Ashlea Veterinary Centre Ltd, Unit 2b Port Road Business Park, Carlisle CA2 7AF  Reg no: 4759132

Ashlea Veterinary

Centre


Financial terms and conditions


Estimates will be provided to clients for all proposed treatment.  It is not in the interest of either client or the Centre to embark on a course of treatment that is beyond the financial means of the pet owner.  With regard to surgical procedures our consent forms make clear to clients that there may be circumstances where the clinical situation necessitates that additional work be undertaken in the course of surgery.  However, whenever this would involve a major alteration to the planned procedure, every effort will be made to contact the owner to inform them of the change of plan.  


Itemised bills detailing our professional fees, the cost of drugs, consumables and food provided will be provided for all clients at each visit to the Centre.


Payment for all work will be expected at the time the work is performed.


Payment by cash, credit card or debit card is welcomed; however the Centre no longer accepts payment by cheque.


Should an owner have insufficient funds available to cover the cost of consultation and treatment then initial treatment (first aid and pain relief) will be offered but all other prescribed drugs may be withheld until payment is received.  


No food will be supplied without full payment at the time of purchase; similarly additional purchases or professional work of whatever nature will be declined while outstanding amounts remain on a client’s account.


Credit will be provided only in exceptional circumstances and then only by direct reference to either of the Directors and upon the signing of a direct debit mandate allowing the Centre to obtain any outstanding monies directly from a nominated bank account.  Should amounts remain outstanding at the end of any trading month an invoice will be raised and posted to the client; we reserve the right to levy an administration charge for so doing.


When clients are collecting animals after surgery the pet will not be discharged unless the outstanding account is met in full; in such circumstances an additional charge for boarding will be levied.


Informed consent


Consent for operations or euthanasia etc can only be given by persons over 18 years of age.  Clients are asked to recognise that animals must not be dropped off for surgical procedures by children younger than sixteen years of age, even when accompanied by a consent form signed by an older person.  Similarly we are unable to discharge an animal post-surgery into the care of a minor.


Prescription only Medicines


We carry a broad stock of prescription-only medicines (POM-Vs) in order to cater for the needs of our patients.  However on request we can supply a veterinary prescription which can be used to obtain the same pharmaceuticals from a pharmacy or another veterinary practice.  A charge will be levied for the preparation of a prescription.


Under Royal College of Veterinary Surgeons guidelines we are expected to monitor the condition of all patients on long-term therapy.


All animals requiring continuing treatment with POM drugs will require a prescription check at the clinic once every three months, a clinical examination for which a fee will be levied.  This requirement will extend equally to those of our clients who chose to obtain their prescription medicines elsewhere.  


Any prescription provided by the Centre will provide for the supply of sufficient drugs for the immediate treatment of the pet’s condition.  In the case of continuing treatment of an on-going condition it may provide sufficient medicines for up to 3 months.  Thereafter a prescription check examination will be necessary with one of our veterinary surgeons before the prescription will be re-issued.


Pharmaceutical regulations forbid us from dispensing POM-V drugs for animals that are not under our care, unless accompanied by a prescription issued for the animal by another veterinary surgeon.  


We are happy to prescribe POM-V worming and flea control preparations providing one of our veterinary surgeons has seen the pet within the previous twelve months and provided its current weight is recorded on our computer system.  We trust that clients will understand should staff have to ask them to bring in their pet for a weight check before such drugs can be dispensed; there will be no charge levied for simple weight checks.


Clients are asked to give staff at the Centre 24 hours notice when re-ordering either drugs or food.  If we hold insufficient stock to meet their needs immediately then we can obtain further supplies stocks from our wholesalers from whom we receive deliveries daily.  POM drugs, even when ordered by an adult, may not be dispensed to/collected by a person under sixteen years of age.


Complaints


Should clients have any cause for complaint we would ask them to take up the matter with a member of staff at the time.  Should the member of staff be unable to remedy any perceived problem immediately then they are asked to refer the matter to either of the Directors.  Should neither be available at the time then the client will be asked to leave contact details where they may be reached.


                                                           Terms of business correct as of Mar 1st 2013